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Hotel Chitra

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HOTEL CHITRA

Phone

04651-270188
04651-270588

Mobile

(91) 88072 30532
(91) 98940 30532

Email

hotelchitrank@gmail.com

Address

TVM Main Road, Pammam Marthandam - 629165.

Hotel Chitra

Experience luxury and comfort at Hotel Chitra. Your home away from home. Enjoy world-class amenities and personalized services for an unforgettable stay. Located in the heart of the city, Hotel Chitra is the perfect destination for both leisure and business travelers.

QUICK LINKS

Home
Tariff
Nearby Places
Contact us

OUR TERMS

Terms & Conditions
Privacy Policy
Booking Policy
Refund Policy

ENQUIRY

Phone: 04651-270188

04651-270588

Mobile: 88072 30532

98940 30532

Email:

hotelchitrank@gmail.com

Copyright © 2024. All Rights Reserved. Powered by Hello Weby.

Terms & Conditions

Welcome to Hotel Chitra! By using our website (www.hotelchitra.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding with any bookings or browsing the website.

1. Acceptance of Terms
By accessing and using this website, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, and other policies referenced herein. If you do not agree, please discontinue the use of the website.

2. Use of the Website
This website is intended for users who are at least 18 years old.

You agree to use the site only for lawful purposes, such as viewing hotel information and booking accommodations.

You may not use this website in any manner that could harm, disable, or impair its functionality.

3. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, icons, and software, is the property of Hotel Chitra and is protected under applicable copyright and trademark laws.

Reproduction or redistribution of any content from this website without written permission is prohibited.

4. Booking & Reservation
All hotel bookings made through this website are subject to availability and confirmation.

You agree to provide accurate and complete information during the booking process.

We reserve the right to cancel or modify bookings under certain conditions (e.g., misuse, pricing error, duplicate booking).

5. Pricing & Payments
Prices listed on the website are in INR and include applicable taxes unless stated otherwise.

Payment can be made via our secure payment gateway using debit/credit cards, UPI, or net banking.

Hotel Chitra is not responsible for any transaction failures or delays caused by third-party payment providers.

6. Cancellation & Refunds
Cancellation and refund policies are listed in our Booking Policy. Please review them before making a reservation.

Refunds (if applicable) will be issued to the original payment method as per the policy terms.

7. Limitation of Liability
Hotel Chitra does not guarantee that the website will be error-free or uninterrupted.

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or its content.

8. Third-Party Links
Our website may contain links to third-party websites for convenience.

We do not endorse or control these sites and are not responsible for their content, policies, or services.

9. Changes to Terms
Hotel Chitra reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes implies acceptance of the updated terms.

10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts located in Tamil Nadu, India.

11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:

Hotel Chitra
Email: hotelchitrank@gmail.com
Phone: 04651-270188
Address: TVM Main Road, Pammam Marthandam – 629165

Privacy Policy

Website: www.hotelchitra.com

At Hotel Chitra, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a booking through our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
a. Personal Information
We collect personal details that you provide during booking or while contacting us, including but not limited to:

Full Name

Phone Number

Email Address

Government-issued ID (at check-in)

Payment Information (handled securely via payment gateway)

b. Usage Data
When you use our website, we may automatically collect data such as:

IP address

Browser type and version

Device type

Time and date of visit

Pages visited

c. Cookies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device to remember preferences, login sessions, and improve website functionality.

2. How We Use Your Information
We use the collected information for the following purposes:

To confirm and manage your hotel bookings

To communicate booking details and promotions

To process payments through secure third-party gateways

To improve our website performance and user experience

To comply with legal and regulatory requirements

3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties.

We may share your information only in the following cases:

With trusted third-party vendors (like payment gateways) to process transactions

With government authorities or law enforcement when legally required

With analytics providers (e.g., Google Analytics) to understand website traffic trends

4. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

SSL encryption is used to protect data transmission.

All payment transactions are handled through PCI-DSS compliant gateways.

5. Your Rights
You have the right to:

Access or update your personal information

Request deletion of your data (subject to legal obligations)

Opt-out of marketing communications at any time

To exercise these rights, contact us using the details below.

6. Third-Party Links
Our website may contain links to external sites (such as payment services). We are not responsible for the privacy practices or content of those sites.

7. Children’s Privacy
We do not knowingly collect data from individuals under the age of 18. If we become aware of such collection, we will delete the data immediately.

8. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

Hotel Chitra
Email: hotelchitrank@gmail.com
Phone: 04651-270188
Address: TVM Main Road, Pammam Marthandam – 629165.

Booking Policies

1. Check-In / Check-Out Policy
Hotel Chitra follows a 24-hour time-to-time booking system.

Check-in and Check-out time will be calculated based on the actual time of check-in.
Example: If you check in at 2:30 PM, your check-out will be at 2:30 PM the next day.

Early check-in and late check-out are subject to availability and may incur additional charges.

2. Reservation Policy
Guests must provide valid contact details and government ID while booking.

All reservations are confirmed based on availability.

Rooms are booked strictly on a 24-hour cycle, starting from your time of arrival.

3. Cancellation & Refund Policy
Flexible Bookings:

Free cancellation if made at least 24 hours before scheduled check-in time.

Cancellations made within 24 hours of check-in time will be charged 1 night’s stay.

Non-Refundable Bookings:

No refunds under any circumstance.

Refunds (if eligible) will be processed within 7–10 business days.

4. No-Show Policy
Guests who do not arrive within 4 hours of the booked check-in time without prior intimation will be marked as No-Show.

No-shows will be charged 100% of the booking amount.

5. Child Policy
Children under 6 years stay free using existing bedding.

Extra bed/mattress is chargeable and available on request.

6. Extra Bed Policy
Extra beds can be provided at an additional charge per night.

Subject to availability and room size.

7. Guest Identification Policy
Valid government-issued photo ID is mandatory for all guests at check-in.

Foreign guests must present a valid passport and visa.

8. Payment Policy
Payment methods accepted:

UPI, Debit/Credit Cards, Net Banking, Cash

Advance payment may be required based on booking type or occupancy.

All rates are inclusive of GST unless mentioned otherwise.

9. Group Booking Policy
For group bookings (5+ rooms), please contact our reservations team.

Group rates and separate terms may apply.

10. Smoking & Alcohol Policy
Smoking: Not permitted inside non-smoking rooms.

Alcohol: Allowed only in rooms for guests above legal drinking age.

11. Pet Policy
Pets are not allowed on hotel premises.

12. Damage & Disturbance Policy
Guests are liable for any damage to property.

Misbehavior or disturbance to others may result in cancellation of stay without refund.

13. Visitors Policy
Visitors allowed from 10:00 AM to 8:00 PM only.

Valid ID required for all visitors. Overnight stay is not permitted.

14. Privacy Policy
We respect your privacy. Guest data will only be used for booking and communication.

Information will not be shared without consent, except when legally required.

15. Health & Safety Policy
Sanitized rooms and public spaces.

Guests with symptoms of illness may be denied check-in in the interest of other guests.

Refund Policy

At Hotel Chitra, we strive to provide a transparent and guest-friendly cancellation and refund process. Please read the following policy carefully before making a reservation.

1. Refund Eligibility
Refunds are applicable only for bookings made under refundable terms.

No refunds will be processed for non-refundable or discounted promotional bookings.

2. Cancellation Refund Conditions
Full Refund:
Cancellation is made at least 24 hours prior to your scheduled check-in time (time-to-time basis).
Example: If your booking starts at 3:00 PM, cancel before 3:00 PM on the previous day for a full refund.

Partial Refund / No Refund:

Cancellation within 24 hours of check-in: 1 night’s charge will be deducted, and the balance (if any) will be refunded.

No refund for same-day cancellations or no-shows.

3. No-Show Policy
If a guest fails to check in without any prior notice within 4 hours of the scheduled check-in time, the booking is marked as No-Show.

No refunds will be processed in such cases.

4. Early Check-Out
No refund is applicable for early check-out once the stay has started.

5. Mode of Refund
Refunds will be processed to the original payment method used during booking (e.g., UPI, credit/debit card, bank transfer).

For cash bookings, refund will be made via bank transfer upon submission of valid bank account details.

6. Refund Processing Time
Refunds (if applicable) will be processed within 7–10 working days from the date of cancellation confirmation.

7. Force Majeure
In case of cancellation due to unavoidable events like natural disasters, government-imposed restrictions, or other force majeure circumstances, refund decisions will be made at the sole discretion of Hotel Chitra’s management.

Online Booking Coming Soon!

We’re currently upgrading our website to serve you better!

🔧 Online booking is temporarily unavailable as we are working on integrating a secure payment gateway.

Please don’t worry — your next stay at Hotel Chitra is just a call or message away.

🔹 To make a reservation, contact us directly:
📞 Phone: +91-88072 30532

📧 Email: hotelchitrank@gmail.com

📱 WhatsApp: +91-88072 30532

We apologize for the inconvenience and appreciate your patience.
Online bookings will be available very soon!

Thank you for choosing Hotel Chitra – where comfort meets care.